EL PROFESSORIntroductory lesson · 4 minutes
Guest service: listen, confirm, follow through
Good service starts with understanding a request and ends with checking the result. Practise a short conversation with a guest who prefers a quiet table.
- Welcome the guest clearly and ask a brief question about their preference. Listen until they finish without assuming what they want.
- Restate the request to confirm your understanding, then check available options. Explain what you can offer without making an unverified promise.
- After seating, briefly check whether the location suits them. If a change is needed, explain the next step and involve the responsible colleague when necessary.
Introductory self-study lessons; no professional accreditation is awarded.
